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Kindred Pet Services has made Vetster’s virtual veterinary platform available to teams at all 17 of its U.S. pet care resort locations. Staff can consult licensed veterinarians about pets in their care, and Kindred employees also receive access for their own pets at no cost.
Kindred Pet Services has made Vetster’s virtual veterinary care available to teams at all 17 of its U.S. pet care resort locations, giving staff a way to consult licensed veterinarians when health concerns arise for pets staying at the facilities. The partnership also gives Kindred employees access to Vetster services for their own pets at no cost, according to the announcement.
Under the program, Kindred pet care teams can use Vetster’s secure virtual care platform to reach licensed veterinarians for advice about pets in their care. The announcement says veterinarians may provide medical guidance, treatment plans and prescriptions where regulations allow. The service is available across all 17 locations, rather than at a limited pilot group, according to the companies.
The companies cited concerns including vomiting, diarrhea, skin or ear issues, minor injuries, allergies and anxiety as examples of problems that may be addressed virtually. A remote consultation can help staff consider next steps, including whether a pet needs in-person veterinary attention. The announcement does not say that virtual consultations replace emergency or in-person care.
Kindred operates in seven states through five brands: Red Dog Pet Resort, The Ark Pet Spa & Hotel, My Lucky Dog, Alpha Pet Resort and The Yuppy Puppy Pet Spa. Its locations offer boarding, daycare and grooming, with training at some sites. The partnership applies to pets in Kindred’s care as well as employees’ personal pets, though those are separate uses of the service.
Veterinary Advice During Resort Stays
For owners boarding a pet or using daycare, a health issue can arise while the animal is away from home. The new service gives Kindred teams a route to consult a licensed veterinarian during a stay, rather than relying only on staff judgment when a concern appears. That may help teams make more informed decisions about whether to monitor a pet, contact its owner or seek in-person care.
The practical value depends on the concern and the veterinarian’s assessment. A virtual appointment cannot provide every form of examination or treatment, and some situations may require a clinic visit. The companies describe the service as access to veterinary expertise, not a guarantee that a pet can be treated remotely. For pet owners, the arrangement adds a point of veterinary contact at the resort, while leaving the details of how owners are notified and involved unspecified.
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Kindred’s 17 Resort Locations
Kindred Pet Services operates a network of pet care resorts across Alabama, Massachusetts, Missouri, Ohio, Rhode Island, Tennessee and Virginia. Its five brands provide boarding, daycare and grooming, with training offered at select locations. The announcement identifies the full 17-location network as covered by the Vetster program.
Vetster describes itself as a platform connecting pet owners with licensed veterinary professionals through virtual consultations. In this partnership, the stated arrangement extends access to Kindred’s care teams when pets are at its facilities. The announcement does not provide details about the contract, the number of veterinarians available, or whether consultations are offered on demand or by appointment.
“Pet health and safety is at the heart of everything we do, and pet parents trust us to provide the highest level of care when their pets are with us.”
— Mitch Marrow, CEO of Kindred Pet Services
Limits and Service Details
The announcement does not specify consultation hours, response times, fees for resort-related consultations, or how staff contact a pet’s owner before or after speaking with a veterinarian. It also does not describe how records or treatment recommendations are shared with an animal’s regular veterinarian. Those operational details could affect how the service works during an actual stay.
It is also unclear how often virtual consultations are expected, what conditions Vetster veterinarians will consider appropriate for remote care, and how the companies measure outcomes. Prescriptions are available only where regulations allow, according to the release. No independent data on treatment results, response times or customer experience was provided.
How the Program Operates
The program is already available at all 17 Kindred locations, so the next development will be how teams use it in day-to-day care. The companies did not announce a rollout schedule, performance targets, or a date for sharing usage figures. They also did not say whether they plan to expand the partnership beyond Kindred’s current network.
Pet owners using the resorts may wish to ask their location how staff will contact them if a veterinarian is consulted, what information the team can provide, and when the resort would seek in-person care. Any urgent or serious health concern still requires appropriate veterinary attention; the announcement presents virtual access as a way to support decision-making, not as a substitute for every form of care.
Key Questions
Where is Vetster virtual veterinary care available through Kindred?
The service is available to teams at all 17 Kindred Pet Services locations across seven U.S. states, according to the announcement.
What kinds of concerns may be discussed virtually?
The companies list vomiting, diarrhea, skin and ear issues, minor injuries, allergies and anxiety as examples of concerns that may be addressed. A veterinarian may determine that a pet needs in-person care.
Do Kindred employees pay to use Vetster for their own pets?
Kindred says employees can access Vetster’s virtual veterinary services for their personal pets at no cost. The announcement does not provide further eligibility or usage details.
Does virtual veterinary care replace a clinic visit?
No such claim is made in the announcement. Virtual consultations can help teams consider next steps, but some health concerns may require an in-person veterinary examination or treatment.
Source: petsplusmag.com
